Bluejabb, messenger mobile and bluetooth

TROUBLESHOOTINGS

GENERAL

BLUETOOTH

JABBER

GENERAL Go on top

Conversation/Chat room screen is not well displayed when input zone is enabled.

Normally, you don't see a vertical scrollbar at the right of the screen in the Conversation/Chat room screen. (Don't speak about the BLUEJABB vertical scrollbar (grey thumb on white scrollbar)). If you see this scrollbar, go to JABBER or BLUETOOTH -> Settings/Display panel.
Decrease the value of "Chat height offset".
Conversely, if the Conversation/Chat room doesn't cover entirely the screen height, increase this value.
You can also decrease the "Input Space" value.
If the Conversation/Chat room doesn't cover entirely the screen width, increase the value of "Chat width offset"

For example, for a SE K618/V630 the "Chat height offset" value is -6 and "Input Space" value is 0. For a SE P990i the "Chat height offset" value is 0 and "Input Space" value is 4.

Conversation/Chat room screen is occasionally not well displayed when input zone is enabled.

It occurs when BLUEJABB shows or hides a ticker on the top of the screen. Launch "Refresh" command in the Conversation/Chat room screen.
Some phone (ex K618/V630) are sometimes buggy when displaying the Conversation/Chat room screen and don't display the correct conversation/chartroom messages. If it occurs, launch "Refresh" command.

I often encounter a "Out of memory" error.

Go to Main menu and select "Settings" item.
Go to "Optimization" pane.
Uncheck "High memory" mode.
Uncheck "File cache".
Uncheck "Platform cache".

Go to BLUETOOTH or JABBER -> Settings/Display pane
Decrease the value of "Max messages" (default is 100).

BLUEJABB displays sometimes twice a sended message in a conversation.

Go to BLUETOOTH or JABBER -> Settings/Display pane
Uncheck "Send chat state".

The selected item is always the last selected item when I apply a command to an item in the list with keyboard on Sony Ericsson with stylus (P900, P990i, P1, W950i).

It's a bug of the phone. You must press on item (no scrolling over).

I only see a part of the video when reading video files.

Launch "Hide status" command.

What is the message "List is not synchronized" ?

When you receive a lot of messages (for example, when you are in multiple very active chat rooms) and you select an item in the contact list, BLUEJABB warns you of new data reception and encounts a conflict in order to display information. This is only for warning you.

I detect a flickering effect in the contacts screen or messages screen when I receive a lot of messages or there is a lot of activities in chat rooms ?

Go to JABBER or BLUETOOTH -> Settings/Display pane.
Uncheck "Messages/participants counter".

The "About" and "Unlocking" screens display "*Error:Handset's current date is not set correctly" error message

The date of your phone has not been initialized.
Set correctly your mobile at the current date.
In order to verify the date and time, go to Main menu -> Settings/International pane.
The serial number must be valid if you want to purchase BLUEJABB.

"Out of memory" errors often occur on saving or sending multimedias

Change the format of your multimedia.
It occurs when the multimedia(picture,video) is too big.
In the multimedia dialog screen, launch "Show status" command and choose a low-resolution format for images and videos.

"java.lang.NoClassDefFoundError" error occurs on launching BLUEJABB

Incorrect BLUEJABB version is installed on your device.
This is the case when you have installed a BLUETOOTH enabled version of BLUEJABB on a device which does not support JSR-82 (BLUETOOTH enabled Java Virtual Machine). Re-install the correct version of BLUEJABB.

BLUETOOTH Go on top

BLUETOOTH connection fails.

You must enable BLUETOOTH on your phone before connecting in BLUEJABB. (Generally in connectivity menu of your phone).

File transfer (Multimedia/Files/Profiles) fails.

Go to BLUETOOTH -> Settings/Misc pane.
Reduce the data transfer rate.

JABBERGo on top

Connection to any JABBER server fails.

Verify you internet access. You must have full internet access configured (No WAP).
Download Opera mini and test you connection.
Help to set your internet access can be found Here.
BLUEJABB processes the same manner as Opera mini to access internet.
If successful, socket connection is not available on your handset. Try HTTP connection.

I often encounter I/O Errors.

Go to JABBER -> Accounts/Your_account.
Decrease the "Net inactivity delay".
(Example: for NIMBUZZ, it must be 30 seconds).

Register to JABBER fails.

Some servers don't allow "in-band" registration. You must use their web sites to register.

Connection to GTALK accounts fails.

In order to connect to your GTALK account, your phone needs the Verisign Class 3 public certificate with serial number 70:BA:E4:1D:10:D9:29:34:B6:38:CA:7B:03:CC:BA:BF.

My server sends me usefulness errors.

Go to JABBER -> Settings/Misc pane.
Uncheck "Show alert on server error".

Contacts on a gateway are on error.

The gateway is unavailable. You can see the state of a gateway in the gateway manager screen (JABBER -> Gateways).

Sending/receiving multimedia/files fails with my MSN/YAHOO/ICQ/AOL contacts.

First of all, for sending / receiving files to / from your MSN/YAHOO/ICQ/AOL contacts, you must use "SOCKS proxy" method. (See your account/File transfer pane). If you use this method and file transfer fails, the gateway provided by the server doesn't allow file transfer.

Sending/receiving multimedia/files fails with my GTalk contacts.

You can't send or receive multimedia/files to/from GTalk contacts.

I can't enter in a chat room provided by an another server.

Some servers are "closed". I.e. when you are connected to these servers, you can't reach any resources (chat rooms, gateways, file transfer proxies, ...) provided by other servers and the other servers can't reach the resources provided by these closed servers.
This is the case of NIMBUZZ server.

Authentication always fails and I am sure of my credentials.

Go to JABBER -> Accounts -> Your_account/Main pane.
Change the authentication method.

Bad encoding of special characters (accented characters, ...)

Modify the "UTF8 platform encoding" parameter in the JABBER Settings/Misc pane.